Endpoint Failed to download deployment packages on MacOS

[Magdalena]

I am trying to install FortiClient 7.4.1 on MacOS but the installation fails with the error message „Endpoint Failed to download deployment packages“.

The same installer packet is being used for windows clients and everything worked with no issues.

The clients are using MacOS 15.3.1 and are shown as online and managed in the EMS.

I already checked for permission issues and followed the special notes but it didnt help.https://docs.fortinet.com/document/forticlient/7.4.1/macos-release-notes/223986

What else could be the issue here?

[AEK]

If I remember well, the client need to access the https location of the installer (https://ems.fqdn/...), right?

So can you try access that location from your Mac client?

Can you then try manually download the package from the repo?