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JoseRT
New Contributor

Emails with .rar attachments are quarantined

Hi. 

All emails that enter the Forti with an attached .rar file put them in quarantine. I don't know what I can do to avoid this problem. I have put the accounts
from which they send me an email with .rar files on the "Safe List" and still the Forti puts them in quarantine. Who could help me?

Best Regards
4 REPLIES 4
abelio
SuperUser
SuperUser

Hi

logs have the answer

 

identify quarantined email doing a cross search in your history logs and you could identify exactly policy and cause of that quarantine action

regards




/ Abel

regards / Abel
JoseRT
New Contributor

Hi Abel

 

Thanks for answering. Yes, the reason if I know it, what I don't know is how to fix it without allowing all the .rar files in all emails:

 

756 2019-09-26 13:50:53.112 Attachment Filter Quarantine   Regards José
abelio

Hi

There's nothing to 'fix' actually, because it's a matter of configuration, not a bug.

 

If your general policy is blocking 'rar'  attachments and you prefer to preserve that configuration in general, you'll need to configure exceptions; another more specific policies with different content profiles to avoid this general rule.

 

regards




/ Abel

regards / Abel
JoseRT
New Contributor

Hi

Done Thank you Regards José

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