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EMS was not found
Hi all,
I encounter an issue when trying to register to EMS from my local FortiClient.
The version I have now is 7.0.2 for FortiOS.
I am trying to troubleshoot this however am clueless where to start for the debugging....
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FortiClient EMS
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Hi weiting,
First and foremost, verify your EMS & FCT compatibility:
https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/afec3249-ed3f-11ea-96b9-005056...
FYI, if it is using default 8013 port, you do not have to specify it when you try to connect. You can just put the EMS IP.
-Test telnet your EMS IP port 8013 from the affected endpoint
-If you are using FCT 7.0.4+, perhaps you can find some useful logs in C:\Program Files\Fortinet\FortiClient\logs\trace\FortiESNAC
Also, is this happening on one PC only, or every other PC also cannot join to EMS? If it is latter, a health check on EMS server itself may be required.
There are too many possibilities, you can raise a FortiCare ticket with us to troubleshoot.
Bon
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When you are registering, are you getting any Error? Can you share the error message/screenshot.
Can you confirm if there is a connectivity issue or not? Run a wireshark capture on the client machine, and use EMS server IP as filter to see if there are any packet going to the server and if there are any responses.
Suraj
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Hi, this is the error message I getting
when I perform a ping, I am able to reach the EMS server
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Hi weiting,
First and foremost, verify your EMS & FCT compatibility:
https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/afec3249-ed3f-11ea-96b9-005056...
FYI, if it is using default 8013 port, you do not have to specify it when you try to connect. You can just put the EMS IP.
-Test telnet your EMS IP port 8013 from the affected endpoint
-If you are using FCT 7.0.4+, perhaps you can find some useful logs in C:\Program Files\Fortinet\FortiClient\logs\trace\FortiESNAC
Also, is this happening on one PC only, or every other PC also cannot join to EMS? If it is latter, a health check on EMS server itself may be required.
There are too many possibilities, you can raise a FortiCare ticket with us to troubleshoot.
Bon
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Thanks. was able to solve it using the above troubleshooting steps
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Happy to help! Cheers!
Bon