EMS server not creating download links for forticlient installer

[cpietras-SCCI]

I have created Installers but the link to download lists it as "Will start processing shortly" This has been like this over the weekend with no change.

Is there any troubleshooting to see why it will not generate a download link.

[AEK]

Do you see anything relevant in EMS logs?

Also make sure your EMS can reach Fortinet/FortiGuard services

[FortiNet_Newb]

Try re-syncing your FortiClient EMS License:

In EMS go to:

Dashboard -> Status -> Config License -> Edit Account -> Login & Sync License Now

[miciti]

I am having a similar issue - the link does created but leads to "Not found - the requested URL was not found on this server"

I recognized the issue on 7.2.5 but after an upgrade to 7.2.6 it is still not working.

[preznik_FTNT]

Hi,

This is different issue from 7.4, and should be already resolved - in case you are using FortiClient Cloud.

Thank you.

[solae]

Same here with 7.4.0 and no change after updating to 7.4.1. Has worked before, no change in the EMS or Network.

Log is showing a Fortinet URL with Error 503.

[miciti]

I did create a ticket - couldn't find out how to get it running on my own:

"Dear Customer,Thank you for reaching out to Fortinet EMEA TAC support.Our infrastructure team is actively working on resolving the issue caused by the FortiClient package download problem.We will notify you as soon as the problem is resolved."

[PampuTV]

Any news on your support case? 

[miciti]

Yes it was resolved. But I think there was a change on the FortiGuard site - I did not change anything on my system and it did work.

Keep in mind I did have another error message than the initial post. 

("Not found - the requested URL was not found on this server")

[PampuTV]

Thanks for the reply. 
Maybe I need to open a ticket, too. Having the same issues and cannot see anything that is configured wrong.