EMS (Cloud) - Forticlient Android Error

[FortiDave]

Hi,

My users are getting the below error every morning on their Forticlient (v7.0.3). It seems the VPN is staying up longer then it should, and likely getting in a twist. Clearing the cache for FCT and restarting the APP resolves the issues.

Has anyone any thoughts on what may be causing this issue, or an easier way to address it?

FGT SSL TTL config:

config vpn ssl settings
set ssl-min-proto-ver tls1-1
set servercert "star.mycompany.ie_2022"
set idle-timeout 14400
set auth-timeout 43200

[Anthony_E]

Hello Dave,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

[Anthony_E]

Hello Dave,

We are still looking for an answer to your question.

We will come back to you as soon as we get one.

Regards,

[Anthony_E]

Hello Dave,

Could you please try to update the version (7.2) and try again?

If it is not working, please come back to us.

Regards,

[FortiDave]

Hi,

7.2 Android? Is that available in Playstore?

[Anthony_E]

Hello Dave,

Yes sorry last version is 7.0.7.

I will try to find a solution.

Regards,