Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
SteveJW
New Contributor III

EMS 7.4.4 Web Server 500 Error after migration

In my test environment, I migrated from FortiEMS client 7.2.2 to 7.4.4.
We deployed EMS on a Hyper-V VM.
I didn't encounter any issues during the migration.
I want to start the console now, but I'm getting the error below.
WebserverError.jpg

I think it has something to do with the certificate, among other things.
How can I remove it and/or configure/import a new certificate?

22 REPLIES 22
SteveJW
New Contributor III

I just checked my logs, but besides numerous other errors, I still see the same socket errors in various logs.
Despite the errors, I can now access the console after my second migration test.
So I would check for other errors.
I think the default port should be 5432.

I have a ticket open with support regarding the numerous errors in various logs.
The only response so far has been to adjust the resources in my VM.
https://docs.fortinet.com/document/forticlient/7.4.3/ems-administration-guide/358374/system-requirem...

I'm currently not having any issues with version 7.4.4, but this is a test environment with two endpoints.
I want to make sure the errors in the logs don't cause any vague issues in the near future when I start migrating to production.

SteveJW
New Contributor III

I forgot to mention this earlier, but the final response from Fortinet support is:

Regarding "encrypted columns update: 60%", no similar cases or reports found.

I'll perform the migration in production next week.
I'm curious to see what the output will be.
I'll create a new post here if I encounter any issues.

I forgot to ask.
Can I perform the migration during business hours if users are also connected to the EMS server?

AEK

Any upgrade that impacts the production we avoid doing it during business hours.

AEK
AEK
Announcements
Check out our Community Chatter Blog! Click here to get involved
Labels
Top Kudoed Authors