Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
SteveJW
New Contributor III

EMS 7.4.4 Web Server 500 Error after migration

In my test environment, I migrated from FortiEMS client 7.2.2 to 7.4.4.
We deployed EMS on a Hyper-V VM.
I didn't encounter any issues during the migration.
I want to start the console now, but I'm getting the error below.
WebserverError.jpg

I think it has something to do with the certificate, among other things.
How can I remove it and/or configure/import a new certificate?

4 REPLIES 4
AEK
SuperUser
SuperUser

This doesn't look as certificate error.

Try check service logs from CLI.

https://docs.fortinet.com/document/forticlient/7.4.4/ems-cli-reference/370213/emscli-service-log

AEK
AEK
SteveJW
New Contributor III

Hi,
service log --all.
I can't attach/upload the logfile?? 
I see several errors in the log, including this one:
EMS7.4.4Log.jpg

I don't know if this is the cause.

It suddenly occurred to me that I haven't configured a static IP address.
When I try to do this now, I get the error below.
ipsettings.jpg

Thanks.

AEK

It seems you forgot the "ip" sub command.

system set network ip | FortiClient 7.4.4 | Fortinet Document Library https://docs.fortinet.com/document/forticlient/7.4.4/ems-cli-reference/230835/system-set-network-ip

AEK
AEK
SteveJW
New Contributor III

Thanks. I overlooked that.
I've now set a static IP address, but after a restart, I still can't start the console.

Announcements
Check out our Community Chatter Blog! Click here to get involved
Labels
Top Kudoed Authors