Downloading the latest isn't free?

[Jeon8333]

Hello,

I have some old Fortigate equipment that need the latest version of the firmware, and I just noticed that Fortinet does not provide it until I have a support contract.

Is this true? and I need to purchase the contract to download it for my old equipment?

[AEK · Accepted solution]

Hi Jeon

I think it is true, even if it seems like a paradox: you can't download the firmware for free until you purchase a support contract, and in the same time you can't purchase a support contract for a EoSL equipment.

But I think the best solution in this case is to do a trade up. This will allow you to replace your old equipment with a new one with a very interesting discount (I think around 40%). For that you may contact your Fortinet account manager or your Fortinet partner.

[Jeon8333]

Hello AEK,

Thank you very much for your answer. Hmm. Actually I sold it to a client years ago and they have never complained about it until it's EoS. It's 60E. I don't know why but I thought I should upgrade the firmware..Do you think it's worth replacing it althought it seems working without a problem..? the version is V.6.0.4

Thank you again for your answer.

[AEK]

Hi Jeon

According to Fortinet's product lifs cycle, FG 60E will be EoS in 2026, so you can still purchase a contract for it.

On the other hand, FOS 6.0.4 is EoS and it contains several known vulnerabilities, so you shouldn't use it in production or even at home as front-end firewall. But if it is for your internal (not exposed) lab usage then it can be fine.

[Jeon8333]

Hi AEK,

Thank you for the detailed information. The device is in production for my client. And I thought It's not a big deal...maybe I should inform them about it and get the OS updated ASAP. Thank you again for your reply. :)