Dongle Compatibility - Fortigate 60D

[Miata]

Hi

Which dongles are compatible with the Fortigate 60D? Does anyone know if there's a document for this?

Cheers,

Miata

[emnoc]

We are assuming usb celluar modems?

The release not typically tell you want usb-modems are compatible for that FortiOs build. They list all modems types that are known supported.

Ken

[Miata]

Hi

USB Modems yes. 

Is there a document for this/anything to show me what's supported?

Regards Miata

[emnoc]

yes read the release for the build you have. The compatibility matrix also has listed modems also

http://docs.fortinet.com/d/modem-compatibility-matrix

YMMV check date of doc.

[Miata]

I've tried running:

diagnose sys modem external-modem

But I get the following:

External modem vendor : <unknown> External modem vendor id: 0000 External modem model : <unknown> External modem product id: 0000

I have the Huawei E1692. I ran this command on the Fortigate earlier and it worked, but it told me that 'The modem is not attached' - although the modem has a green light and I'm pretty sure it's supported.

Regards

Miata

[Miata]

My dongle is supported but it won't connect or allow me to use it.

Regards

Miata

[emnoc]

Run the following command and see if your modem appears;

 fnsysctl cat /proc/bus/usb/devices

If the USB doesn't show the modem, than the diag and execute modems will not work.

FWIW: I had that same modem and had problems that required a reboot or two.

[Miata]

Running this command I get:

P: Vendor=0000 ProdID=0000 Rev= 2.04  S: Manufacturer=Linux 2.4.37 ehci_hcd  S: Product=Fortinet USB EHCI host controller 0  S: SerialNumber=AHB BUS 

This device is supposedly supported, but it is not showing on the Fortigate properly.

Regards, Miata

[emnoc]

You can test the usbmodem out to make sure it's functional like on a macosx or linux. On linux you can cat thru the /proc fs and devices or use lsusb. MacOS would be systemProfiler

If they show up on those 2 systems, than it could be your fortigate or maybe you need to reboot or reset it. I had a problem for example with a sandisk 64gb ultra not showing up in 5.2.2 until I reboot unplugged and replugged it like 3 times.

[Miata]

I rebooted the device through the command line, but that didn't work.

Just going to re-boot the Fortigate now by unplugging it to see if that works.

Do you have any other solutions?

Regards, Miata