Domain DNS Token Not Match Error on FortiPhish

[dysfunctional]

Hello --

I am trying to send an campaign using FortiPhish and I am getting an error Domain DNS Token Not Match. I added the token to our DNS records and it was verified through FortiPhish. When sending a test email, it works fine. Only big difference is that the test email gets sent to an individual email and the campaign gets sent to a group (with company emails in that group that contain the same domain as the individual test email). Has anyone seen this before?

[Anthony_E]

Hello,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

[Anthony_E]

Hello,

I share with you this guide:

https://docs.fortinet.com/document/fortiphish/22.3.a/administration-guide/921094/adding-domains

Could you please tell me if it helped?

Regards,

[dysfunctional]

Please re-read my original post.

[Anthony_E]

I will forward your request to one of our experts.

Regards,

[Jean-Philippe_P]

Hello dysfuntionnal,

Sorry for the delay, we are still trying to get you an expert to help with your error.

Kindest regards,

[dmaciejak]

The routine used to validate the domain token for the test email is the same that validates the domains for the recipients used in the campaign creation. I would suggest you to double check if all the recipients in the group are using domains that have been previously authorized. If the problem persists, please create a FortiCare ticket for us to get your customer information to better assist you.