Dialplan outbound

[hcampos]

I have configured a dialplan to dial some operator numbers in Brazil, 10331, 10315, 10385, etc.
I use the configuration: 103XX. in the Match Pattern
however the call is not forwarded to the operator's VoIP trunk.

Doing the Test Call-Dry Run, I have the result
Dry run start <1743023907>
Info: Matched dial plan: Out_Trunk_UPIX_103
Dialed number: 10331
Outgoing number: 10331
Outgoing trunk: trunk_TRUNK_IP_UPIX
Caller ID: <0000000>
Dialing 10331 on trunk PJSIP/trunk_TRUNK_IP_UPIX
Dial status: SUCCESS
Dry run end <1743023907>

In Logs, it shows
Reject INVITE message from: 'H C' <sip:7554@10.xx.xx.11> to: <sip:10331@10.xx.xx.11>, Cause: Service Unavailable

[Stephen_G]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

If anyone knows anything about this topic, please feel free to contribute!

Have you contacted support about this?

Thanks,

[Stephen_G]

Hi,

We're still looking for an answers or help. In the meantime, if anyone has any input on the topic, it's very welcome!

In the meantime, is this relevant to your query?

Technical Tip: FortiVoice rejects inbound call with SIP/2.0 603 Decline

[Stephen_G]

Hi again hcampos,

I recommend getting in touch with our support team - we'd need your pcap and config file details to learn more.