Delivery is delayed to these recipients or groups:

[Bgoines]

Our company is getting the following error/message when sending emails to a particular domain.... Delivery is delayed to these recipients or groups: Here is the header from one of the notifications.. Received: from Fortimail.mydomainfcu.net (10.47.1.138) by exch.mydomainfcu.net (10.47.1.221) with Microsoft SMTP Server (TLS) id 14.1.438.0; Tue, 25 Mar 2014 09:17:58 -0700 Received: from localhost (localhost) by Fortimail.mydomainfcu.net id s2PGHwYx004174-s2PGHwYx004174; Tue, 25 Mar 2014 09:17:58 -0700 Date: Tue, 25 Mar 2014 09:17:58 -0700 From: postmaster <postmaster@mydomainfcu.net> Message-ID: <201403251617.s2PGHwYx004174-s2PGHwYx004174@Fortimail.mydomainfcu.net> To: <bgoines@mydomainfcu.org> MIME-Version: 1.0 Content-Type: multipart/report; report-type=delivery-status; boundary=" s2PGHwYx004174-s2PGHwYx004174.1395764278/Fortimail.mydomainfcu.net" Subject: Warning: could not send message for past 1 hour Auto-Submitted: auto-generated (warning-timeout) Return-Path: <> X-MS-Exchange-Organization-AuthSource: exch.mydomainfcu.net X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Exchange-Organization-SCL: 0 X-MS-Exchange-Organization-PCL: 2 X-MS-Exchange-Organization-Antispam-Report: DV:3.3.13209.464;OrigIP:unavailable X-EsetId: 8C8D203D81CD4237D8C979 I am in an Exch 2010 and fortimail 100 environment. Thank you, Brock

[ehlo]

Sometimes emails cannot be delivered to destination is due to the connectivity issue. Please check if the destination has such issues or not? Also you should be able to find useful log info on FortiMail.

[Bromont_FTNT]

As ehlo said the issue is likely with the recipient domain, it may be down for a period. These are just warnings to let you know the Fortimail wasn' t able to deliver right away.

[Bgoines]

The recipient states that the email is working and not down. We have never been able to successfully send her emails. Where do I find the log files? :( Brock

[Bromont_FTNT]

Logs are at: Monitor ---> Log ---> History Search for the recipient, click the session ID link in the logs to view full logs associated with a session. You should see a full explanation in the to= event log

[Bgoines]

ok.. I thought it was another log type :) Here is what it shows.. Column Content # 908 Date 2014-03-25 Time 08:17:50 Classifier Not Spam Disposition Accept From me@mydomian To nancy@her domain Subject test2 Session ID s2PFHoef003396-s2PFHoeh003396 Client [10.47.1.221] Destination IP 10.47.1.138 Length 5158 Direction out Mailer mta Resolved OK Log ID 0200000918 Level information Type statistics

[Bgoines]

to=<nancy@her domain>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=35401, relay=her mail relay. [12.30.148.82], dsn=4.0.0, stat=Deferred: 421 mail.lsc.net closing connection

[Bromont_FTNT]

when you find the history log you should see the session ID field with a number that is underlined.... you can click this number.... you should now see the History log and a number of event logs.... if you look over to the right under the message column you' ll see a " from=" event log and one or more " to=" event logs... right click to view details on those " to=" ones get more info on what' s happening.

[Bromont_FTNT]

I did a quick smtp test to that domain and it was accepted... they likely have some kind of antispam against your IP/setup.