Delay of mails to gmail recipients

[firdausi]

Good Morning all, ple

[kgeorge]

Hello,

Greetings!

I believe, this is pertaining to the Scheduled Reports being sent to Gmail User for which there is a delay.

If yes, then please raise a Customer Service Request and they will co-ordinate with our FortiCloud Team internally on this and get it fixed.

Have a nice day ahead

[firdausi12]

Hello kgeorge,

Thank you so much for responding. Pls how can i raise the customer service request?

Regards,

Firdausi Nababa

[abelio]

Hello

before open a ticket with TAC,  consider that you domain to claim for:

• nercng.org is suspended at its registrar at this moment (*)
• there's NO MX record to send email to. (**)
  
  So, its a useless claim for fortimail issues or gmail problems
  
  (*)   do a  WHOIS query for that domain nercng.org
  (**)
  

  ;; OPT PSEUDOSECTION:
  ; EDNS: version: 0, flags:; udp: 1232
  ;; QUESTION SECTION:
  ;nercng.org. IN MX

  ;; AUTHORITY SECTION:
  nercng.org. 600 IN SOA ns1.verification-hold.suspended-domain.com. admin.suspended-domain.com. 2012022012 7200 7200 172800 7200

[firdausi12]

Hello abelio,

Thank you so much for your response. I have also noticed that the domain does not have SPF and MX RECORD.

Regards,