Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
raffaeledp
Contributor

Deep Inspection is blocking me on a few sites

Hello everybody, I recently posted a similar question about Forticlient EMS deep inspection. I'm posting a new one adding some (I hope) useful informations.

A client is working from home and is using Forticlient.

On the Forticlient EMS, web filtering is enabled with deep inspection. In this kind of scenario, Fortigate is not involved in any way.

Some sites are giving problems.

For example, a particular site, onesignal.com, when deep inspection is enabled, is blocking the client:

 

Screenshot 2025-10-10 alle 15.00.00.png

Nothing but a generic error about my IP address. If deep inspection is disabled, everything works fine, so I think deep inspection is causing the issue.

I also believe that the problem is not Forticlient itself, but how different authenticator providers are reacting (above is an example, but sometimes cloudflare gives the same problem, signaling my IP as suspect).

I tried to exclude the site from web filtering, but I think that deep inspection comes before filtering, so the issue remains.

On the EMS, to re-encrypt the traffic, I'm using the certificate I imported from Fortigate:

Screenshot 2025-10-14 alle 10.06.24.png

 

Is there any way to resolve the issue? Should we wait for some update? I read something about TLS 1.3 ECH, but that guides are about Fortigate, not Forticlient.

Do you have any idea? Do you think the problem is caused by the TLS 1.3 Encrypted Client Hello? Is there something else?

Thanks for your support

 

RDP
RDP
1 REPLY 1
AEK
SuperUser
SuperUser

Hi Raffael

The page you shared is not FortiClient's block page, it is probably OneSignal block page.

AEK
AEK
Announcements
Check out our Community Chatter Blog! Click here to get involved
Labels
Top Kudoed Authors