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Maz_Dar
New Contributor

De-register device from forticloud

Can I delete or de-register the FortiCloud account from the Fortigate unit, so I can re-register with the same account.

if possible how? and can a factory reset delete a Forticloud account?

1 Solution
ozkanaltas
Valued Contributor III

Hello @Maz_Dar ,

 

You need to open a ticket to customer services for transfer this unit. 

 

https://community.fortinet.com/t5/Customer-Service/Customer-Service-Tip-Requirements-for-Unit-Transf...

 

If your Fortigate is second hand or used. You can follow this document.

 

https://community.fortinet.com/t5/Customer-Service/Technical-Tip-How-to-register-a-used-device-which...

 

Also, If your Fortigate supports to version 7.4. You can transfer unit via GUI .

 

https://docs.fortinet.com/document/fortigate/7.4.3/administration-guide/388078/transfer-a-device-to-...

 

 

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW

View solution in original post

If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
3 REPLIES 3
ozkanaltas
Valued Contributor III

Hello @Maz_Dar ,

 

You can review these documents about How can you log-out FortiCloud account on Fortigate.

 

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Change-FortiCloud-account/ta-p/193567

 

https://community.fortinet.com/t5/FortiGate-Cloud/Technical-Note-How-to-change-or-reset-FortiCloud-a...

 

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
Maz_Dar

Hello @ozkanaltas ,

Sorry, what I meant was de-register Forticare support. ( firmware 7.0.14 )

 

this i attach img.

thanks.

fgt.jpg

 
ozkanaltas
Valued Contributor III

Hello @Maz_Dar ,

 

You need to open a ticket to customer services for transfer this unit. 

 

https://community.fortinet.com/t5/Customer-Service/Customer-Service-Tip-Requirements-for-Unit-Transf...

 

If your Fortigate is second hand or used. You can follow this document.

 

https://community.fortinet.com/t5/Customer-Service/Technical-Tip-How-to-register-a-used-device-which...

 

Also, If your Fortigate supports to version 7.4. You can transfer unit via GUI .

 

https://docs.fortinet.com/document/fortigate/7.4.3/administration-guide/388078/transfer-a-device-to-...

 

 

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
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