De-register device from forticloud

[Maz_Dar]

Can I delete or de-register the FortiCloud account from the Fortigate unit, so I can re-register with the same account.

if possible how? and can a factory reset delete a Forticloud account?

[ozkanaltas]

Hello @Maz_Dar ,

You can review these documents about How can you log-out FortiCloud account on Fortigate.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Change-FortiCloud-account/ta-p/193567

https://community.fortinet.com/t5/FortiGate-Cloud/Technical-Note-How-to-change-or-reset-FortiCloud-a...

[Maz_Dar]

Hello @ozkanaltas ,

Sorry, what I meant was de-register Forticare support. ( firmware 7.0.14 )

this i attach img.

thanks.

[ozkanaltas · Accepted solution]

Hello @Maz_Dar ,

You need to open a ticket to customer services for transfer this unit. 

https://community.fortinet.com/t5/Customer-Service/Customer-Service-Tip-Requirements-for-Unit-Transf...

If your Fortigate is second hand or used. You can follow this document.

https://community.fortinet.com/t5/Customer-Service/Technical-Tip-How-to-register-a-used-device-which...

Also, If your Fortigate supports to version 7.4. You can transfer unit via GUI .

https://docs.fortinet.com/document/fortigate/7.4.3/administration-guide/388078/transfer-a-device-to-...