Connectivity issues between Fortimanager and Fortigate

[Daryaya]

Hello,

So I can ping the fortimanager from Fortigate, but when I do diag sniffer packet 'host <fm ip>' 4 I cannot see any port 514 packets being exchanged.

Can someone please help what would be next to look at.

 

[Fullmoon]

are they directly connected or is there any nat/router device in-between?

[Daryaya]

no, they are not connected directly. the foirtimanager is on the cloud. there is no routing issues between them as i can ping/traceroute to the fortimanager. its just there is no packets getting exchanged between them