Connection to EMS Cloud failed with unknown issue

[martyyy]

Hi,

I'm trying to connect my EMS to FortiGate but error below appears. 

FortiOS 7.4.7
FortiClient EMS 7.4.3 build1926

Connection failed with unknown issue
EMS Cloud

# execute fctems verify 1
Error in requesting EMS fabric connection: -101
issue in getting capabilities. EMS server connection failed with unknown issue. curlcode: 7
Error (-1@_get_capabilities:461).

Command fail. Return code -9999

# diagnose endpoint fctems test-connectivity 1
Connection test had an error -101: EMS server connection failed with unknown issue. curlcode: 7

Any help would be highly appreciated. Thank you :) 

[funkylicious]

hi,

on the FGT did you add the EMS Cloud instance by IP or by FQDN ?

the error might be that you added it by FQDN when in EMS > Settings > EMS Settings you have Listen on IP ( Use FQDN is disabled ) - therefore you must add it by IP or the other way around, you added it by IP when in EMS Settings you have Use FQDN, so you must use that.