Connect SSL VPN On Phone, Error Ping

[danhtynh]

Hi all, I have a Fortigate device set up SSL VPN, when I create an account and connect on Laptop, I can ping to the Server normally, but when I also use this account to connect to my phone (Android and Iphone), I can connect, but I can't ping to the Server.
Forgate uses Firmware 7.2.5 build1517
Please help me with this problem.

[AEK]

Hi Dan

Try "diag sniffer" on your FG to see if the ping packets from the phone are reaching the firewall.

[spoojary]

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Packet-capture-sniffer/ta-p/198313

diagnose sniffer packet any "host x.x.x.x and icmp" 4 0 l   <--- x.x.x.x is dest ip or the ip address of the sslvpn ip pool

[AEK]

You can use either VPN client IP (in VPN IP pool) or dst server IP, or even both (host x.x.x.x and host y.y.y.y and icmp).