Config standalone FortiAP-221C to FortiCloud, but missing FortiCloud key

[gamesover]

Hello, I am an IT student. I just bought a used FortiAP 221C to learn how to config biz level wifi.

But after search on line, I found topic https://forum.fortinet.com/tm.aspx?m=129796 and in FAQ

Adding Standalone FortiAP to FortiCloud 1. Register for a FortiCloud account at https://www.forticloud.com. 2. Click the “Add Device” link and enter the unique FortiCloud key located on your FortiAP device. 3. Deploy the FortiAP to an existing AP network or create a new AP network. 4. Associate your FortiAP with an SSID. 5. Connect your FortiAP to an internet connection, and wait for it to self-conf

I looked around my 2nd hand  FortiAP 221C. there is definitely no FortiCloud key label like 

I also found https://cookbook.fortinet.com/forticloud-fortiap-management-without-key/, when I follow step by step.

However, I cannot create an AP network.

I click the right upper corner button Add PortiAP Network, but it keeps popping up a window

System error, please contact our support

Could anyone gives me some clue is it still possible to add my FortiAP 221C without cloud key?

Thanks so much!

[Toshi_Esumi]

You don't have to have a key. Older productions might not have a key. But you can still register any FAPs at FortiCloud via FAP's GUI. Try below.

https://cookbook.fortinet.com/forticloud-fortiap-management-without-key/

[gamesover]

Hi Toshi,

Thanks so much for your quick response. Yes, I followed https://cookbook.fortinet.com/forticloud-fortiap-management-without-key/ .

However, still two issues:

1. Did forticloud change the UI? I can find Inventory link, but I did not find Unused APs  2. I could not create ap network, after clicking Add PortiAP Network, it pops up System error, please contact our support . 

Should I create an AP network first, then I can config wifi details? I just guess because I did not use it before.

[Toshi_Esumi · Accepted solution]

Yeah, they updated the site to v3.2 mid Aug. Once those errors happen, you might need to back off (log out) and relogin to start over. Or if your AP has support, you can open a case with them to get the FortiCloud fixed.

The normal path to get there from home now seems to be

- click FortiAP Network (make sure "FortiAP Network" at the top is always highlighted. It might go back to the defaut "FortiGate Network")

- click "Inventory" link on the right side (you can easily overlook if not careful)

-Then your AP should show up under "AP Inventory (1)" tub, instead of "Deployed APs (0)" tub.

[Toshi_Esumi]

Correction: new version is v3.3

They published a new admin guide at the same time but not helpful as its previous version. Mostly collection of FAQs.

https://docs.fortinet.com...oud-330-AdminGuide.pdf

[gamesover]

Thank you Toshi.

I got a hint from your reply. Originally, I selected Global scope, but I cannot create AP network. Then, I switched to Europe scope, now I can create AP network.

I don't know why Australia belongs to Europe rather than Global ^^

Anyway, problem solved. Thank you

[gamesover]

I just want to bump up to let others know my issues

1) If I choose global scope, cloud could find my APAP Inventory (1), but it won't let me create a AP Network

2) If I choose Europe scope, cloud could let me create a AP Network, but it cannot find my AP AP Inventory (0)

 ~~~~~~~~~~~~~~~~

After discussing with Forti Customer Service, I got the root issue. I bought an old/used AP. Forti needs to move the ownership from previous owner to me. Otherwise, the above error will pop up.

After waiting for 3 days, they contact previous owner and help moving the ownership to me. Since then, everything works as charming. 

Good job and thank Forti so much.