Hi,
We have some issues that Mac users get a white login screen when using FortiClient and SAML, so trying to clear the SAML cookies but can´t find it. I have cleared everything with Forti in /Library/Preferences and /Library/Application Support. But still the SAML cookie seems to be saved somewhere else.
Do anyone know how to clear it?
Thanks!
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Hi,
Cookies seem to be stored in the user keychain on macOs.
Worked for me. I had to shutdown the forticlient
... does not always work :(
Try this steps to clear cookie on Mac-
Step 1: Terminate all running applications using the Cmd+Q key combination.
Step 2: Open a Finder window and use Shift+Cmd+G to navigate to the directory
~/Library/Caches.
Library Cache
Step 3: Manually open every folder, select all the files using Cmd+A, and move everything to the Trash. If required, enter your password.
Note: It’s not advisable to delete cache folders. Keep them to avoid any system conflicts and only delete the files inside.
Step 4: Once again, using the Shift+Cmd+G key combination, now go to the folder
/Library/Caches.
Step 5: Do the same thing—manually delete all files inside each folder there.
Step 6: Reboot. The first time the system boots may take a little longer than usual. This is normal.
If there are multiples user accounts in the system, you have to repeat the same steps for each of them.
Regards,
Rachel Gomez
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