Change users default policy in FortiCloud EMS

[systemgeek]

I have a couple of user that for some reason got assigned to the Default policy when they should have been assigned to our internal policy.  One of the users is our CTO.  So my question is there a way from FortiCloud EMS to move the user to the correct policy?  Or really anyway that does not involve interrupting the end user.

[Stephen_G]

Hello systemgeek,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Kind regards,

[Stephen_G]

Hello systemgeek,

We are still looking for an answer to your question.

We will come back to you ASAP.

Thanks,

[systemgeek · Accepted solution]

My problem was a stupid one.  I had forgotten to add the group the user was in to the list of groups that was allowed on the EMS server.  So he was put in the default policy.