Nominating a forum post submits a request to create a new Knowledge Article based on the forum post topic. Please ensure your nomination includes a solution within the reply.
Below URLS explains the procedure:
https://docs.fortinet.com/document/fortigate/7.4.0/administration-guide/934626/captive-portals
https://docs.fortinet.com/document/fortigate/7.4.0/administration-guide/131140/replacement-messages#...
Below external contents are also very handy:
https://www.youtube.com/watch?v=smx7M4YG9tc&ab_channel=N%26SLABS
https://www.fortinetguru.com/2016/07/customizing-captive-portal-pages/
You can customize your captive portal using the replacement message feature,
Please check the below document
Select Forum Responses to become Knowledge Articles!
Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.
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