Captive portal issue for Mac OS users

[Raj1]

Hi,

We are experiencing Captive portal issue for mac os users but for others users no issue found 

Current firmware version 7.2.7

[AEK]

Hello Rajan

I see on your Mac's browser the URL doesn't contain the fgtauth key, which means that the active portal didn't open automatically, right? I mean the URL should be something like this.

https://1.2.3.4:5678/fgtauth?xxxxxxxxxxx

Try enter https://1.1.1.1 in your Mac's browser and the active portal should open automatically and properly.

[Raj1]

Hi 

We tired manually triggering captive portal , but login page not displaying 

We are facing intermediate issue in portal , for only latest mac os versions 

[Cajuntank]

Are you using a public certificate or a privately signed certificate to secure that portal? And does this behavior persist on the latest macOS version using different browsers?

[rahulkaushik-22]

@Raj1 

From the screenshot it seems like captive portal certificate is not install on the CA repository of the MACOS.
Refer to the article:https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-change-the-Captive-Portal-certifica... to change or check captive portal certificate.