Cannot see users under user monitor version 5.6.0

[claumakurumure]

Good day,

We have an issue with some users that are not having internet access because authentication is not working properly. On the Fortigate or Analyzer i can see the log on for a specific user but the user is not matching any rule for thus being blocked by the implicit deny rule. If I check under user ==> Monitor I dont see that particular user. Also if I run diagnose debug authd fsso list the user cant be found.

Please help.

Thanks and Regards

[YASH1994]

I also have same issue. in Fortigate "firewall user monitor" do not show the ad user and also that user can not access the internet.