Cannot connect to VPN using forticlient

[Sigit]

THi,

I'm having trouble connecting VPN using forticlient, it keeps having error Credential or SSLVPN configuration is wrong (-7200) or Unable to establish the VPN connection.  The VPN server may be unreacheable (-8).

I tried deleting the user and create it again.

Can anyone help me?

Thank you

[larsbollas]

Hi Sigit,

Is this working before? or is this a new setup?

You can follow this kb to troubleshoot your issue regarding Forticlient SSLVPN:
https://docs.fortinet.com/document/fortigate/6.2.0/cookbook/587408/ssl-vpn-troubleshooting

[Sigit]

Hi,

In another laptop there's no problem, but in some laptops have that issues.

Regards,

Sigit

[VinayHM]

What is the forticlient version and firmware version?

Please collect the sslvpn debug logs and check for the error.