Cannot access to VPN anymore.

[MFseingim]

Hi,

I used FortiClient to access to VPN for some weeks but then suddenly something changed. I'm not able to access the VPN anymore. I don't even find the server that I saved and used to access to. In the application window I don't see where to insert all the server information anymore. It also says "FortiClient disconnected". Why's that?

Thank you very much.

[knagaraju]

Hello MFseingim,

Could you please confirm the EMS version and forticlient version ?
May I know if there were any recent changes?

Regards
Nagaraju.

[MFseingim]

Where can I read those informations? 

Also, I think the problem is that I have downloaded the full client version that goes in trial mode for a certain period and after that it isn't possible to use it anymore. Is this the case? If yes, how could I eventually buy a license?

[btan]

Hello,

If you currently do not have a EMS (https://www.fortinet.com/content/dam/fortinet/assets/data-sheets/og-forticlient.pdf), you should install 'FortiClient VPN only' on https://www.fortinet.com/support/product-downloads.
The free version does not require any license and can be used for VPN function only.
You can consider buying a license if you need the full EMS and FCT features:
https://www.fortinet.com/content/dam/fortinet/assets/data-sheets/forticlient.pdf

Contact our Sales Team or your local reseller/partner.

[knagaraju]

To check the forticlient version on the left-hand side of forticlient application you see the option "About". Click on About to see the forticlient version.
If you are using a trial license then it is valid only for some time.
If you want to buy a full license then you need to contact your re-seller or local partner.

Regards
Nagaraju.

[petergray]

Check your internet connection. If that's fine, restart FortiClient and make sure your server information is correct. Check if your firewall or antivirus might be causing problems. Update FortiClient if needed, and see if you accidentally changed any settings. If you're stuck, contact your IT support for help. If all else fails, consider uninstalling and reinstalling FortiClient, but be sure to save your settings first. Hope it may help!

[calcvat]

Ensure your internet connection is working properly. If it is, restart FortiClient and verify that your server information is accurate. Check if your firewall or antivirus is causing any issues. Update FortiClient to the latest version, and double-check that no settings were accidentally changed. If the problem persists, reach out to your IT support team for assistance. As a last resort, you can try uninstalling and reinstalling FortiClient, but make sure to back up your settings beforehand. Hope this helps!