Cannot View GUI in fortigate 100D 5.0 patch 5

[Millibhu]

Hi,

I was unable to view GUI settings in my fortigate 100D, it happen today. I use Google Chrome and cannot view any tab

Can anyone help how to solve this problem

Thanks

Mhee

[emnoc]

Qs;

Is this a  chrome issue or ALL browsers? Are running the latest chrome-version?

Is the  httpd or httpsd proc running?

get sys perf top

diag sys process dump<pid#>

Have you tried to kill the proccess?

diag sys kill 9 <pid#>

What does diag sys top show you?

How's you  overall  system performance?

get sys perf status

[vjoshi_FTNT]

Hello,

Yes, you can try different browsers. You may see '500 error' when you access the Fortigate GUI.

You can reboot the device which should fix the issue. Also, there is a known issue for this which is fixed in later patches.

[Millibhu]

Hi EMNOC,

Only happen in Google chrome (Firefox and IE can view) , and it already latest version.

I try like you suggest

get system perf top -> httpsd is running on top

get system perf status -> seem to be normal

Could you suggest what to do next ?

Thanks

Millibhu

[Toshi_Esumi]

Another thread related to Chrome:

https://forum.fortinet.com/tm.aspx?m=125773

I would try going back to an older version of Chrome.

[Millibhu]

Hi,

I'm using Chrome version 44, I tried to import certificate (which i export from firefox and IE) to Chrome, but still not fixing.

I already downgrade to version 42 , but still no hope. I guess have to used other browser

Is anyone encounter this problem with Firefox or IE ?

Thanks

Mhee

[emnoc]

What version of chrome? Since it's chrome effecting only,  try not using chrome and open a ticket with TAC.

FWIW I would update to  the latest chrome version, I  run "version 44.0.2403.130 (64-bit)" which i believe is the latest for my OS. I have or seen very little issues with CHROME, and most of my stuff is on MR3_18 and 5.0.x.

Ken