Cannot View Dashboard

[John_Paul_Morris]

Hi All, When I log on to the admin console via https I do not see the dashboard. Is there any way I can get this available again by using the cmd line? I have tried following the configuration below but when I get to the line ' edit 2' which is the 7th line down I get an error ' Command fail. Return code -361' http://kb.fortinet.com/kb/microsites/microsite.do?cmd=displayKC&externalId=FD33178 Any help would be greatly appreciated. Regards, JP

[rwpatterson]

Some firmware versions had this problem. Which one are you running? An upgrade may be your best course of action. Also, have you tried alternative browsers?

[John_Paul_Morris]

Hi Bob, Thanks for the reply. Are current Firmware is FG310B-4.00build441. I noticed that there was a change in configuration since the dashboard disappeared. but when I try to enter the config below I get an error code 361. config global config system admin edit " usergroup" set vdom " root" config dashboard-tabs edit 1 command fail. Return code -361 any ideas?

[rwpatterson]

You' re still running the first release of MR3. That was some of the buggiest stuff ever known to man! I would schedule some down time, reboot, make a backup before you lose the GUI again, then UPGRADE! I doubt anyone here would disagree. As far as getting into the unit now without a reboot, your chances are very slim.

[John_Paul_Morris]

Thanks Bob, Just out of interest, can you tell me when the MR3 was first released and is there any link to a list of firmware releases for the 310B? I would like to know how far behind we are in terms of updates. Thanks, JP

[rwpatterson]

If you look at the dashboard, I believe next to the firmware version, the date released (or created) is shown. As far as a list goes, the best I could do for you is this link:http://support.fortinet.com/forum/tm.asp?m=86591&p=1&tmode=1&smode=1

[TopJimmy]

ORIGINAL: John Paul Morris Thanks Bob, Just out of interest, can you tell me when the MR3 was first released and is there any link to a list of firmware releases for the 310B? I would like to know how far behind we are in terms of updates. Thanks, JP

4.3.0 (4.0 MR3, build 441) was released 3/18/2011 we are at version 4.3.9 (4.0 MR3 patch 9, build 637) which was released 8/21/2012. You can upgrade directly to patch 9 from your build according to the release notes. 4.3.8 and above have been very stable for me so I' m upgrading all my production units to 4.3.9. 5.0 is just around the corner too so you have this whole process to look forward to again. :)

[erez_ben_ami]

i dont know if you already tried it, but chrome doesn' t show the dashboard. try with IE.

[John_Paul_Morris]

Thanks but I have tried IE already - same thing

[jmac]

Try this from a command window: diag sys dashboard reset then log out and log back on.