Cannot Broadcast 6GHz Wi-Fi on FortiAP FP431G

[tmorgan]

I have FortiAP FP431G running v7.4-build0591, which is managed by a FortiGate 1101E running v7.0.13 build0566 and I am unable to get the 6 GHz network working. The security mode for the SSID is set to WPA3 SAE. When the platform mode is set to Dual 5G the SSID broadcasts, I get connectivity via Dual 5GHz and 2.4 GHz. However, when I set to Single 5G the 6GHz radio does not broadcast nor the 2.4GHz or 5GHz. Any advice on how to get this configured properly?

[Sheikh]

Hello @tmorgan 

Have you checked these document below ?

https://docs.fortinet.com/document/fortigate/7.2.0/new-features/169732

https://www.fortinet.com/content/dam/fortinet/assets/data-sheets/fortiap-series.pdf

The G series models support Wi-Fi 6E IEEE 802.11ax Tri-band 2.4 GHz/5 GHz/6 GHz mode and dual 5 GHz mode.

regards,

Sheikh

[tmorgan]

I just reviewed the documents and the FortiAP profile appears to be configured correctly for 2.4, 5, and 6 GHz in Platform mode "Single 5G". However, I have no luck in getting the AP to function when 6 GHz is enabled.

[ebilcari]

It seems that 6GHz is limited per country, which country do you currently have configured?

Try to change the country temporarily to United States and check if the SSID are broadcasted.

[tmorgan]

Under WiFi Settings -> WiFi country/region is already set to United States.

[AndyNZ]

Hi tmorgan,

did you find a resolution to this issue?

I'm seeing the same issue on a FAP231G in New Zealand (so different region to you). 

I’ve also noticed the “operating power” for the 6GHz band is 59dBm- well beyond what the unit is capable of! Was that something you saw in your case too? 

Thanks in advance,