Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
BingleHopper
New Contributor III

Can you use 'Online Renew' as anyone other than the Master User? Any alternatives?

There is a separate department where I work that purchases licenses and bills them to the proper cost centers. 

 

Am I able to create a separate account for them (there is already an email that exists for these situations)? 

 

If not, is there an alternative such as emailing Fortinet's renewals department?

 

Thank you.

3 REPLIES 3
spoojary
Staff
Staff

You can contact your Fortinet resellers or the sales team and they can help you with this.

Siddhanth Poojary
dev1098

This is unhelpful.   Online Renew should be visible in the Asset Management portal to IAM users with a permission profile that includes Asset Management, such as SysAdmin.

BingleHopper
New Contributor III

We had to make the purchasing account the master user.  Kind of ridiculous, but it seems only the master user is able to renew licenses online like this.

Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors