Can't update AV, IPS and app control license

[YtseJam]

Hi to all,

Good day!

I'm having a hard time updating my license for AV, IPS and app control. It just happen when I upgrade my firmware from 5.0 to 5.2.3. Only the web filtering and email filtering is checked in fortiguard under license information of the dashboard. Please see attached screenshot. I run the command "execute update-now" which I usually use to update it but for now it doesn't work. Also, my one year subscription is not yet expired. Any help will be much appreciated, thank you!

Regards,

JAM

[Fragi]

Switch system DNS to FortiGuard Servers temporarily and repeat update.

[YtseJam]

I already tried that but it seems that it doesn't work. Or should I wait a little longer to take effect, while in fortiguard dns server??

[Ralph1973]

Login to the Fortinet portal and check if you can upload the licenses there. Then they (might) get in sync with the device(s)

Kind regards,

Ralph