Can't uninstall FortiClient Mac Monterey

[Brillo]

Sorry if this is a repeat topic, but I haven't seen an answer that works for me.

I can't uninstall FortiClient-VPN-only from Mac OS X Monterey.  Both the application and uninstaller are locked, and I can't unlock them (I've worked with Apple for hours, updating disk permissions, safe boot, command line inputs, etc.). The uninstaller also won't load, saying "You can’t open the application “FortiClientUninstaller.app” because it may be damaged or incomplete." This happens even following a clean reinstall.  

As this product isn't tech-supported, I went into the knowledgebase which simply says "The EMS administrator may deploy uninstall to managed FortiClient (macOS) endpoints."  I didn't install EMS, as this is not a managed system.

So what now? Any suggestions would be much appreciated.

[pvalente]

Hi Brillo, 

Could you please try this to see if it helps you remove FCT from that machine:

Before running uninstaller make sure you shutdown Forticlient completely.

-To shutdown, right-click on FortiClient icon, select 'shutdown' from menu.

-Uninstall vial unintaller in Applications folder.

The last solution is to Delete MacOS Fortinet or FortiClient references manually:

If none of them worked, as an alternate: (Forced uninstall)

-Open Applications > Utilities > Terminal

-Mac$ cd /

-Mac$ cd Library/LaunchDaemons

-Mac$ sudo rm -rf com.fortinet.forticlient.*

-Mac$ cd /

-Mac$ cd "Library/Application Support/Fortinet"

-Mac$ sudo rm -R FortiClient

-Reboot Computer

[renikel]

I am having the same problem and your above instructions do not work.   The uninstall does not work, I still can't use the fortinetuninstall.app to remove.

[basile]

Hello,

I have the same problem. I received a new MacBook Pro yesterday, so I transferred the content of my old MacBook to the new one. Now it is impossible to remove, install or uninstall Fortinet. Here is what happened:

- I made a backup of the old MacBook (running OS Monterey 12.4) with TimeMachine

- I used OSX Migration Assistant on the new MacBook (running OS Monterey 12.4), to transfer the TimeMachine backup

- At the end, there was an error message, saying that some data related to FortiClient and FortiClientUninstaller could not be transferred

- Now, on the new MacBook, I have both FortiClient and FortiClientUninstaller files in the application folder that a) have a size of zero b) are locked, impossible to unlock, impossible to delete.

I've tried various things, including the above command, but nothing works.

Thanks a lot if anyone has any advice on what to do.

Best regards,

Basile

[ebarronh]

Any new about this? I'm still not able to uninstall Fortinet. Same as @basil.

I really regret installing this.

 

[maulishshah]

Hi @Brillo, @ebarronh, 

Can you please try below steps if it will help you to uninstall 

1) In the support portal, go to Support -> Firmware download -> FortiClient -> Select the corresponding version -> FortiClientTools_[version].zip.

2) Unzip the file and run the <FCRemover> tool to remove FortiClient.

[Brillo]

Thanks but I can't find this file (or I have the wrong site). Please send the exact URL to reach the firmware download page. Thank  you.

[maulishshah]

@Brillo, the URL is support.fortinet.com 

Please select FortiClient from the downloads, and then follow these steps

Here I am attaching images in sequences Please verify

Once you reach the corresponding version, please download the 

FortiClientTools_xxxxxx_macosx.tar.gz

Extract it, and then please run the remove file from the folder and see if that works. 

[hbac]

Hi @Brillo, 

Have you tried each method from this article: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-uninstall-FortiClient-on-macOS/ta-p...

Regards, 

[renikel]

I have tried the above method and it is not working on OSX Sonoma.   The uninstall client won't run.   Any other guidance.  Everytime I install the free client I get a message I have a trial period to use it for 30 days.   I installed the free client on a machine that had a previous version of fortinet.   So I think this may be the source of why I am struggling.   But removing the client from the machine doesn't work...