Can't reach the forticare.fortinet.com to license my FortiGate VM.

[Yassinonce]

Hi,

I have an issue with the evaluation license of my new FortiGate v7.4.1 VM, I am trying to license my new FortiGate and I am using my account credentials to connect to the forticare server but it fails, I did some troubleshooting and I notice that I can't ping the forticare.fortinet.com but instead the service.fortiguard.net and update.fortiguard.net were pinged successfully. can you please assist me with this problem.

[hbac]

Hi @Yassinonce, 

You can't ping forticare.fortinet.com? Does it even resolve to an IP address when you ping? What are the DNS servers you are using? Please provide the outputs of the following commands: 

execute ping forticare.fortinet.com

show full system dns 

show full system fortiguard 

Regards,