Can't reach the forticare.fortinet.com to license my FortiGate VM.

[Yassinonce]

Hi,

I have an issue with the evaluation license of my new FortiGate v7.4.1 VM, I am trying to license my new FortiGate and I am using my account credentials to connect to the forticare server but it fails, I did some troubleshooting and I notice that I can't ping the forticare.fortinet.com but instead the service.fortiguard.net and update.fortiguard.net were pinged successfully. can you please assist me with this problem.

[hbac]

Hi @Yassinonce, 

You can't ping forticare.fortinet.com? Does it even resolve to an IP address when you ping? What are the DNS servers you are using? Please provide the outputs of the following commands: 

execute ping forticare.fortinet.com

show full system dns 

show full system fortiguard 

Regards, 

[emmanayo]

It seems nobody was able to resolve this problem, because i am really stuck here with the same issue. 

Requesting FortiCare Trial license, proxy:(null)
curl forticare failed, 28
Failed to download VM license.

All pings as shown in this trail were successful yet, it failed.

[ndumaj]

Hi @emmanayo 

Try to enable the following debugs to get more information:

diag debug app forticldd -1

diag fortitoken debug enable

diag debug enable

BR

[ndumaj]

Also, output of the following commands:

show full system dns 

show full system fortiguard 

BR

[ndumaj]

Disabling fortiguard-anycast might solve your issue.

Related article:
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiCare-unreachable/ta-p/205343

-BR-