Can't access Forticloud by Fortitoken Mobile validation failed.

[imp-nmc]

Hello,

I can't access forticloud. It shows as shown in this picture.

I have 2fa using forti token mobile

On the mobile app, it pops up to approve, but after approve, it says login validation failed token code is invalid

I tried to do lost Fortitoken and when I got to this page, no sms code was sent to my number.

Please help me.

[AEK]

Hello

The password may be wrong.

When the password is wrong you are also prompted to enter the token?

Try reset your password.

[imp-nmc]

I've tried resetting the password and it's still the same.

Previously, I was able to login to the cloud by just pressing approve on fotitoken mobile without having to enter the security code myself.

I had something like this happen once at the beginning of the year. I left it for 2-3 days and suddenly it came back to normal.

But this time I can't log in at all. I've been having problems for 2 weeks now.

[tpatel]

Hello,
Can you please try enter code manually, like when you click on token you are able to see code.  check entering token manually work or not.

[Zinder]

Check your FW (enable logging default deny even). It uses non HTTP/HTTPS standard ports and may be blocking them.