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ArifS
New Contributor III

Can not open Forticlient console on windows 2012

I upgraded Forticlient from 7.0 to 7.2.2 on our servers and found that only on windows 2012 servers, I can't start Forticlient console. It gives following error when try open. I wanted to try uninstall and reinstall but to uninstall Forticlient I have to disconnect telemetry from the console. Is there any solution to fix issue. 

 

"the procedure entry point DiscardVirtualMemory could not be located in the dynamic link library in C:\Program Files\Fortinet\FortiClient". 

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: FortiClient.exe
Application Version: 7.2.2.864
Application Timestamp: 6452884f
Fault Module Name: net\FortiClient\FortiClient.exe!DiscardVirtualMemory
Fault Module Version: 6.3.9600.21620
Fault Module Timestamp: 65175333
Exception Code: c0000139
Exception Offset: 00000000000ed170
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 3081
Additional Information 1: ac05
Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
Additional Information 3: ac05
Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900

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1 Solution
aliyavuzer

Hello @ArifS ,
I skipped the OS Version, sorry about that. 

Windows Server 2012 is no longer supported on Forticlient GA versions released recently.

System requirements Forticlient v7.2.2 
System requirements Forticlient v7.0.10 

View solution in original post

3 REPLIES 3
aliyavuzer
Staff
Staff

Hello Dear ArifS,

You can disconnect FortiClient from the command prompt window with FortiESNAC.exe CLI commands.

Run the "cmd.exe"

 

Navigate the path:
cd c:\Program Files\Fortinet\FortiClient\

Then run the unregister command.

FortiESNAC.exe -u

If you have a de-register password assigned in system settings profile, use the following command


FortiESNAC.exe -u -k PASSWORD_HERE

 

FortiESNAC CLI commands 

ArifS
New Contributor III

Hi Aliyavuzer

I uninstalled manually and reinstalled FortiClient with luck. Still gives the same error when try to open console.

 

 

aliyavuzer

Hello @ArifS ,
I skipped the OS Version, sorry about that. 

Windows Server 2012 is no longer supported on Forticlient GA versions released recently.

System requirements Forticlient v7.2.2 
System requirements Forticlient v7.0.10 

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