Call button grey, can't place calls - FortiFone 3.0.7-b125-1620746642-GA

[MLuthanen]

Hello,

- I work for an MSP and one of our users called and reported this: Call button grey, can't place calls - FortiFone 3.0.7-b125-1620746642-GA

- I can find nothing at all on the internet about FortiFone other than a couple user guides and they do not have anything about this glitch.

- There wasn't much I was able to do:

    - I verified the client settings matched those of a coworker whose FortiFone setup was working normally.

    - It did not seem to have anything to do with the audio devices; no effect when I changed to alternate audio (Realtek) or when I changed back to the Plantronics headset.

    - Windows was up-to-date.

- Is reinstalling the FF client likely to cause a problem instead of fixing one?

Does anybody have any other ideas?

Thank you