from four years ago discussing whether or not there is a bug tracker that is accessible. I couldn't find one so I have to guess no is still the answer. That leads to the question, if release notes only tell you the following bugs were fixed, how are you supposed to know if the fixed bugs are actually relevant to your environment, and/or a security concern?
I'm running 2.5.3 and 2.5.4 just came out. It fixes seven bugs, identified only by ID number. Are they critical security issues? Display issues that I could care less about? Should I schedule an emergency outage now? Or never since the bugs don't matter to me?
How does one make the decision with no information?
I'm not holding my breath given it's been five years since I posted that; it's the same company that charges a fee for TOTP auth... Well I shouldn't say that, perhaps they'll release FortiBugtrack where we have to pay for access to know what bugs exist in our hardware/software.
Cisco has really done well in this area the past few years. I can now subscribe to given hardware/software products and get notifications any time there is an update for them, even specifying major/minor, what to ignore. I can also not only see the bug id's, I can subscribe to specific bug id's to know when there is a release directly affecting that bug id, or if a workaround to it has been posted/created. I can even go directly to forum posts related to a given bug id.
Yes FTNT need a bugtrack or PR tool and we should not need to engage a partner or support for that. Cisco and junos both others this for any customer or partner as standard support offer. No need to open a support case to track bugs or problems between versions , platforms, etc.....
Hint FTNT should follow lead and provide a simple tool option access. This is not the 19 nineties any more ;)
And customers are just hung out to dry then? Or should I expect my partner to keep track of every hardware model we have, they give me every bug ID, I then let them know every bug ID I care about, I audit that they are continuing to let me know about every bug ID I care about, I tell our regulatory compliance auditors that hey, I'm sure my partner will let me know if anything important comes up...
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