Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
ispcolohost
Contributor

Bug tracker? Or, how to know if a bug fix is relevant in release notes?

Hello, I found this thread:

 

https://forum.fortinet.com/tm.aspx?m=68922

 

from four years ago discussing whether or not there is a bug tracker that is accessible.  I couldn't find one so I have to guess no is still the answer.  That leads to the question, if release notes only tell you the following bugs were fixed, how are you supposed to know if the fixed bugs are actually relevant to your environment, and/or a security concern?  

 

I'm running 2.5.3 and 2.5.4 just came out.  It fixes seven bugs, identified only by ID number.  Are they critical security issues?  Display issues that I could care less about?  Should I schedule an emergency outage now?  Or never since the bugs don't matter to me?

 

How does one make the decision with no information?

 

 

20 REPLIES 20
kernal
New Contributor

I know this is an old "thread" - but five years later I have the same question.

[ul]
  • FortiGate Active/Passive Cluster w/ FortiOS v6.2.1 build0932 (GA)
  • FortiAnalyzer (FAZVM64) v6.4.1-build2072 200615 (GA)
  • FortiClient EMS 6.4.1 build 1498
  • FortiClient 6.4.1[/ul]
[ul] - FortiGate Active/Passive Cluster w/ FortiOS v6.2.1 build0932 (GA) - FortiAnalyzer (FAZVM64) v6.4.1-build2072 200615 (GA) - FortiClient EMS 6.4.1 build 1498 - FortiClient 6.4.1[/ul]
Yurisk
Valued Contributor

Indeed, good question. I still can't find any bug tracking tool - neither open to public, nor open to Partners. 

May be Fortinet folks will have more to say.

 

Yuri https://yurisk.info/  blog: All things Fortinet, no ads.
Yuri https://yurisk.info/ blog: All things Fortinet, no ads.
ispcolohost

I'm not holding my breath given it's been five years since I posted that; it's the same company that charges a fee for TOTP auth...  Well I shouldn't say that, perhaps they'll release FortiBugtrack where we have to pay for access to know what bugs exist in our hardware/software.

 

Cisco has really done well in this area the past few years.  I can now subscribe to given hardware/software products and get notifications any time there is an update for them, even specifying major/minor, what to ignore.  I can also not only see the bug id's, I can subscribe to specific bug id's to know when there is a release directly affecting that bug id, or if a workaround to it has been posted/created.  I can even go directly to forum posts related to a given bug id.

Admin_FTNT

Yuri,

 

There is a Bugtracker tool available when you access the Support Portal using your partner credentials.

 

Regards,

Admin.

emnoc
Esteemed Contributor III

Yes FTNT need a bugtrack or PR tool and we should not need to engage a partner or support for that.  Cisco and junos both others this for any customer or partner as standard support offer. No need to open a support case to track bugs or problems between versions , platforms, etc.....

 

Hint FTNT should follow lead and provide a simple tool option access. This is not the 19 nineties any more ;)

 

Ken Felix

PCNSE 

NSE 

StrongSwan  

PCNSE NSE StrongSwan
Yurisk
Valued Contributor

Admin_FTNT wrote:

Yuri,

There is a Bugtracker tool available when you access the Support Portal using your partner credentials.

 Regards,

Admin.

Thanks, that would be great news, any chance of pointing me in the right direction ?

Here is the screenshot of the Portal and clicking through I somehow cant find the Bug tracker:

[Edit] On the other hand - never mind, you are Forums admin, not Portal admin, so I will open a ticket with TAC if I don't find it myself .

Good week end everyone.

 

Yuri https://yurisk.info/  blog: All things Fortinet, no ads.
Yuri https://yurisk.info/ blog: All things Fortinet, no ads.
ispcolohost

And customers are just hung out to dry then?  Or should I expect my partner to keep track of every hardware model we have, they give me every bug ID, I then let them know every bug ID I care about, I audit that they are continuing to let me know about every bug ID I care about, I tell our regulatory compliance auditors that hey, I'm sure my partner will let me know if anything important comes up...

emnoc
Esteemed Contributor III

I think you need partner access. Are you a partner?

 

Ken Felix

 

PCNSE 

NSE 

StrongSwan  

PCNSE NSE StrongSwan
ispcolohost

No, customer.

Top Kudoed Authors