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Serguei
New Contributor

Blank GUI screen for Forticlient 7.0.7 VPN on Ubuntu 16, 18, and 20

Hi am now very tired of it of multiple fresh installs in Ubuntu 15.04, 18.04, and 20.04...

 

(First I was trying with a CLI options only, getting a bogus "license expired message".)

 

Then with GUI I am not getting anything but the Window pop up and no elements

on it; it's just blank.

 

This is with the latest 7.0.7 FortiClient forticlient_7.0.7.0246_amd64.deb from either the official repo using this procedure:

https://www.fortinet.com/support/product-downloads/linux

or downloading a VPN only deb file forticlient_vpn_7.0.7.0246_amd64.deb manually from

https://www.fortinet.com/support/product-downloads#vpn (https://links.fortinet.com/forticlient/deb/vpnagent)

 

Gets stuck in this:

 

 

Starting FortiTray 1
23:25:41.945 › Starting FortiTray
Platform detected: ubuntu 1
23:25:41.949 › Platform detected: ubuntu
[ '/opt/forticlient/gui/FortiClient-linux-x64/FortiClient' ] 1
23:25:41.951 › [ '/opt/forticlient/gui/FortiClient-linux-x64/FortiClient' ]
Saml - init 1
23:25:41.975 › Saml - init
did-finish-load 1
23:25:42.409 › did-finish-load
ready-to-show 1
23:25:42.411 › ready-to-show

 

 

and it only shows the blank window and hangs in there.

 

Both result in the same behavior. What am I doing wrong?

 

6 REPLIES 6
Anthony_E
Community Manager
Community Manager

Hello Serguei,

 

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello Serguei,

 

We are still looking for someone to help you.

We will come back to you ASAP.


Regards

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello Serguei,

 

I found this old discussion:

 

https://community.fortinet.com/t5/Support-Forum/Forticlient-blank-screen-Ubuntu-18-04/m-p/42386

 

Does it help?

 

Regards,

Anthony-Fortinet Community Team.
vovan
New Contributor II

Hello Anthony

Is it suggested to use openfortivpn cli, but in my case it's not applicable as I need to use OTP and openforti does not support SASL.

I have the same problem with blank scree in FortiClient app on linux. 

Is it possible to fix it?

vovan
New Contributor II

Hello everyone, I found the solution to this problem, you need to have 

/opt/forticlient/fctsched

Running in the background. If you have systemd, check that forticlient service is up and running:

# systemctl status forticlient.service

 

Also check that directory exists:

/var/lib/forticlient

 

unhappyuser
New Contributor

Hi, I have Ubuntu 22.04.3 and I am having the same issue even when the service is up and running. I checked that the directory /var/lib/forticlient exists.

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