Backup system configuration not storing the complete setup

[marc10k]

Hallo 

I am using a 60D and store the system configuration through FortiExplorers GUI. The full backup size is 160 kb and sometimes it stores only about 50 kb or less. Has someone experienced the same behaviour and is this a known issue in Version 5.4.0?

Marc

[ede_pfau]

Usually the unencrypted backup holds only the commands to change a default configuration (after 'exec factoryreset') into the current config. That is, defaults are not stored in that file.

If you do an encrypted backup, everything is backed up, including certificates.

I do not use the FortiExplorer but I guess that's what you see using it as well.

[marc10k]

When I do the backup immediately after the one with 50 kB or less it stores the full 160 kB. When I open the files and compare them I can see that it stops somewhere in the first third and the rest is not stored in the the smaller file. Sometimes FortiExplorer stores the full 160 kB at the first time and sometimes only at the second time. 

Marcus

[ede_pfau]

OK, then my explanation does not apply here. Looks like a communication problem via USB.

[JohnAgora]

I've experience the issue a couple of times, anyhow hard to reproduce (especially since I detect it days after it happened). It is always better to double check your backup.