Help
Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
Rootwitch
New Contributor

Created on ‎02-26-2018 01:56 PM

BSOD when connection reaches 98% (tcpip.sys)

I'm using the latest version of Forticlient to connect to a client. I have several other machines that connect fine. All other machines are the same OS (Win7, 32bit, SP1), and contain the same software (other VPN clients, NAV, terminal emulation software, etc).  This one machine acts like it's going to connect - it gets to 98%, then throws a BSOD, reporting IRQ_NOT_LESS_OR_EQUAL and lists tcpip.sys as the culprit.  I've updated NIC drivers.  Performed all Windows updates.  Add all things Forti to Symantec Endpoint Protection exclusion.  Any advice would be appreciated. 

3210
0 Kudos
2 REPLIES 2
Rootwitch
New Contributor

Created on ‎03-01-2018 07:21 AM

With no solutions offered, I went ahead and set up another PC for this user. Did a fresh install of Forticlient, and it's doing the same thing. Any suggestions?

1491
0 Kudos
Rootwitch
New Contributor

Created on ‎03-01-2018 09:59 AM

[Resolved] I uninstalled the latest version, and installed version 5.4.2.X. No more BSOD. 

1491
0 Kudos
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors
View all
Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Social Media
Security Research
Company
News & Articles
Contact Us

Copyright 2025 Fortinet, Inc. All Rights Reserved.