BSOD On Win7 64 Bit Upon Install of Forticlient

[mawirfs]

I ordered Lenovo T450's and T550's for the management at my company.  Forticlient installed fine on the T450's but the T550 Blue screens when i reboot after the forticlient install.  I have crashdumps if that will help.

Thanks

Matt Wirfs

[rnzitsupport]

Same problem, different hardware - Toshiba Portege z30-a.

Forticlient installs fine but we get a BSOD upon rebooting.

Win 7 x64.

We have updated drivers, uninstalled  AV software.

Works fine on other Toshiba models.

[chitownguy83]

Same problem here on at Lenovo T550 and a Panasonic CF-54.

[kolawale_FTNT]

FortiClient 5.4.0 driver files are signed using a SHA-2 certificate. Please check to see if the Windows 7 computer has the following Microsoft Windows Update installed:

    Availability of SHA-2 Code Signing Support for Windows 7 ...

    https://technet.microsoft.com/library/security/3033929

[chitownguy83]

Both computers already have the SHA-2 patch installed as they are new computers for 2016.

[chitownguy83]

I get this from my crashdump using WhoCrashed.

[size="2"]On Thu 5/12/2016 6:22:16 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\051216-9375-01.dmp This was probably caused by the following module: [size="2"]fortishield.sys[/size] (FortiShield+0x8C13) Bugcheck code: 0x135 (0xFFFFFFFFC0000005, 0xFFFFF880033D11B0, 0xFFFFF88003EF77F4, 0xFFFFF8A00008A910) Error: [size="2"]REGISTRY_FILTER_DRIVER_EXCEPTION[/size] file path: C:\WINDOWS\system32\drivers\fortishield.sys product: [size="2"]Fortinet FortiClient[/size] company: [size="2"]Fortinet Inc[/size] description: FortiClient File System Filter Driver Bug check description: This bugcheck is caused by an unhandled exception in a registry filtering driver. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: fortishield.sys (FortiClient File System Filter Driver, Fortinet Inc). Google query: [size="2"]Fortinet Inc REGISTRY_FILTER_DRIVER_EXCEPTION[/size][/size]