Avaya phones behind fortigate can't login to cloud PBX

[aseques]

I have been trying to connect some avaya phones to a cloud PBX we have setup. Avaya is using the protocol h323 instead of SIP, so the usual tricks don't work.

[aseques]

I'm replying myself with the fix for my case in case anyone is interested. Basically you have to remove both the ras and the h323 helpers

This showed me the pointer:

id=20085 trace_id=1730 func=__ip_session_run_tuple line=3241 msg="run helper-ras(dir=original)"

config system session-helper

delete 2 #h323
delete 3 #ras

After deleting those helpers, the phone could register without more issues

[Iescudero]

Thank you aseques!!

[ali_bal_tr]

Hi, You must remove SIP , H323 , RAS protocols on session helper.

https://help.fortinet.com/fos50hlp/52data/Content/FortiOS/fortigate-system-administration-52/Session...

Best regards,

Ali Bal