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RobertC
New Contributor II

Automation stitch reliability

Hello,

I created an automation stitch based on FAZ handler. When I check FAZ handler list I can confirm that the attach has been recognized, but the automation doesn't always start. I made two actions - send email and webhook to Teams, but it's not mentioned even in the FG GUI.

It does work sometimes, just it seems not to be reliable enough. Any idea how to debug or find more details?

 

Thanks

Robert

 

FG 100E - 7.0.13

FAZ VM - 7.2.2

2 REPLIES 2
fricci_FTNT
Staff
Staff

Hi @RobertC ,

 

Please have a look at the following articles about troubleshooting automation stitches:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-check-why-automation-stitch-is-not-...
https://docs.fortinet.com/document/fortigate/7.0.13/administration-guide/921599/diagnosing-automatio...
https://docs.fortinet.com/document/fortigate/7.0.13/administration-guide/910350/microsoft-teams-inte...

Best regards,

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Bjay_Prakash_Ghising
Contributor

Hi @RobertC , 

 

As you said, it works sometimes. Then please try to specify the FortiGate that you want to trigger. In the usual case,  Root FGT.

 

Specify Root FortiGate in both "FortiAnlyzer Event handler" and in "Automation stitches"

 

As shown below in "FortiAnalyzer Event Handler"

 

Event Handler.png

 In "Automation Stitches".  In this case, you need to specify your Root FortiGate. Below is just for sample piece. 

Automation Stitches - Specific FGT.png

This will speed up the selection process

 

 Hope that helps, 

 

Kind Regards, 

Bijay Prakash Ghising

 

 

 

Ghising
Ghising
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