Authentication failure

[yuki8401]

The problem we are facing is how to login into the fortiwifi device.

We put username: admin and password: leave blank as the manual instructed but it is not working. And it shows " Authentication failure", how can solve this problem? 

[srajeswaran · Accepted solution]

Looks like someone has set the password already.Is this a new device? If you can't find the password, you may need to reset it as described in https://community.fortinet.com/t5/FortiGate/Technical-Tip-Resetting-a-lost-admin-password/ta-p/19704...

[srajeswaran · Accepted solution]

Looks like someone has set the password already.Is this a new device? If you can't find the password, you may need to reset it as described in https://community.fortinet.com/t5/FortiGate/Technical-Tip-Resetting-a-lost-admin-password/ta-p/19704...

[Christian_89 · Accepted solution]

Hello

It looks like someone has already set a PW.

I would like to reset the AP.

[RobertTucker]

Ensure you're using the correct default credentials. If the issue persists, try a factory reset or contact technical support.