'Authentication failure' error - FortiGate admin access with FortiToken Mobile 2FA.

[AbdelHamid1997871]

i can't  login to the device 201 F with iso 7.2.5 with Forti Hardtoken because of the time/NTP issue. and i don't have backup admin user but i have a backup configuration file before i make the 2FA . and i don't want to reset the firewall , any advice please 

[ebilcari · Accepted solution]

After this issue get solved remember to create another (super) admin without 2FA to be used as a backup (precautions).

If you have the configuration backup, in a maintenance window you have to format the FGT, modify the config file and restore it like it's shown here. The previous method that involved a maintainer account is now removed (since 7.2.4) for security reasons.

[AbdelHamid1997871]

unfortunately my forti license has expired so I can't download firmware to boot it in device is there is a way to download it  ?

[ebilcari]

Keeping a network device without support in a production environment is not recommended. I would suggest to postpone the admin login issue until a valid support license is acquired.

If this FGT is set up in a lab or is dedicated for testing purposes and you don't have any other options to login you can try to factory reset using the reset button.

[Sheikh]

Hello @AbdelHamid1997871 

I think you can check with your local Fortinet sales representative or account manager to assist you with licensing.

regards,

Sheikh