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SFW
New Contributor

Assistance Required – Removing OT SKU from Customer Portal

Hi Fortinet Team,

I would like to know how to remove the OT SKU from the customer portal. I also want to clarify whether OT Security is no longer part of the Enterprise Protection plan, as I understand it has been moved to a separate bundle.

In our company, we are not using OT services. However, when I log in to the FortiCloud portal under Assets, it shows some expired licenses related to OT Essentials. Could you please assist me in resolving this issue and guide me on how to remove the expired OT SKU from our portal?
I have attached Photo for you reference 

 

Thank you in advance for your support.

 

Screenshot 2025-08-28 111534.png

1 REPLY 1
ozkanaltas
Valued Contributor III

Hello @SFW ,

 

I didn't do that before, but I think you should create a customer service ticket for Fortinet. 

 

A Fortinet representative will solve your problem.  

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
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