Aruba VC AP FortiNAC Can't Show Ports and SSIDs

[barisben]

Hey,

We have 4 locations that we use Aruba APs and works well. Now we have 1 more location and have 4 AP's in the location. AP02 is the VC that assigned by Aruba Central and we cloned the working location's configs in this location. After that, we created VIP .20 and added to the FortiNAC. Credentials are working but in this location we can't see the ports or SSIDs. How can we solve that? Thanks in advance.

This is the new location;

Working location;

[ebilcari]

Is this the same model and firmware as the working IAP? You need to verify the Set/Test Device mapping and if everything is showing normally, try to 'Resync Interfaces'. You can also refer to the integration guide for IAP.

[barisben]

The same model and firmware and verified device mapping.

[ebilcari]

Than make sure that there are no special characters in the AP configuration or the banner, like shown in page 5:
ESSID names must not include spaces. Otherwise, they will not be parsed correctly.
- Incorrect: Guest SSID
- Correct: Guest_SSID