Alternate supported Product instead of "FortiClient VPN" ?

[Roland_ITIG]

Hi,

Which supported Product shall I purchase instead of the non-supported "FortiClient VPN" ?

(Windows Server 2016, only SSL-VPN usage)

For example, during testing "FortiClient VPN" I was not able to restore a modified configuration or see verbose details in the log.

Thanks, Roland

[adambomb1219]

What do you mean that FortiClient is "non-supported"?  Why would you not use FortiClient?

[Roland_ITIG]

The Download-Site for "FortiClient VPN" (https://www.fortinet.com/de/support/product-downloads) describes, that the explicite VPN-Version of FortiClient have no Support included:

"Die reine VPN-Version von FortiClient bietet SSL VPN und IPSecVPN, umfasst jedoch keine Unterstützung. Laden Sie die beste VPN-Software für mehrere Geräte herunter."

Did I misunderstand an aspect ?
Or would FortiClient be the supported alternative ?

If yes, could you give me a Link ?

I need only basic features like SSL-VPN, configuration restore and verbose logging

Thanks, Roland

[Pittstate]

The free (unsupported) version of "FortiClient VPN" software has the ability to do debugging/logging and you can backup/restore a configuration for the client. You just need to click on the "Lock" icon, then you'll be able to modify the System and Logging settings.

[Roland_ITIG]

Configuring the client on using the "Lock" icon works, thank you!

[adambomb1219]

That just means there is no support by Fortinet TAC if you need assistance.  There is a paid license tier that has full Fortinet TAC support.

[Roland_ITIG]

Thanks, I will contact https://www.fortinet.com/support/contact on demand for  detailed licence questiones.